Terms of Service

These Terms of Service ("Terms") govern your access to and use of CLUTCHDIN ("we", "us", "our"), a BGMI scrim management platform available at clutchdin.in. By creating an account or using the Service, you agree to these Terms.

These Terms should be read together with our Privacy Policy, Refund Policy, Cancellation Policy, and Contact Information, all of which are incorporated herein by reference.

1. Eligibility

You must be at least 13 years old to use CLUTCHDIN. If you are under 18, you confirm that you have permission from a parent or legal guardian. By using the Service, you represent that you meet these requirements.

2. Your Account

• You are responsible for the accuracy of your account information, including your IGN and Game UID.
• You must keep your password secure and not share your account.
• One person, one account. Creating multiple accounts to evade limits or bans is prohibited.
• We may suspend or terminate accounts that violate these Terms.

3. Bookings and Matches

• Booking slots are subject to availability and your subscription plan's daily limit.
• Only the players listed in a confirmed booking may participate in a match.
• Do not share room IDs or passwords outside your confirmed team.
• If you cannot attend, cancel your booking early via the Booking page.
• Repeated no-shows may result in booking restrictions or suspension.

4. Match Rules and Conduct

The following are strictly prohibited and may result in disqualification, suspension, or permanent removal:

• Teaming with opponents.
• Stream-sniping or using another player's stream for advantage.
• Cheats, unauthorized software, exploits, or prohibited assistance.
• Impersonation or account sharing.
• Abusive, harassing, or threatening behaviour toward other players or staff.
• Failure to follow reasonable moderator instructions.

5. Subscriptions and Payments

• Subscription plans are described on the Membership page and are billed in Indian Rupees (₹).
• Payments are processed securely by our PCI-DSS compliant payment partner. We do not store your card, UPI, net banking, or wallet details on our servers.
• Subscriptions are prepaid for the stated period. They do not auto-renew unless explicitly stated.
• Subscription benefits activate upon confirmed payment.
• Refunds and cancellations are governed by our separate Refund Policy and Cancellation Policy, which are incorporated into these Terms by reference. In summary: subscription fees are generally non-refundable except in specific exceptional cases defined in those policies.

6. Ad-Supported Features

Certain plans are ad-supported. By using those plans, you consent to the display of advertisements served by third parties such as Google AdSense. Ad content is not controlled by CLUTCHDIN.

7. Suspension and Termination

We reserve the right to suspend or terminate any account, at our discretion, for violation of these Terms, abuse of the Service, or harm to the community. Bans may be temporary or permanent. You may request account deletion at any time via the Settings page.

8. Service Availability

CLUTCHDIN is provided "as is" and "as available". We do not guarantee uninterrupted access. Features may change, be added, or be removed at any time without notice.

9. Limitation of Liability

To the maximum extent permitted by law, CLUTCHDIN is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to lost match slots, missed opportunities, or third-party service outages.

10. Intellectual Property

All CLUTCHDIN branding, logos, and design elements are owned by us. You may not copy, modify, or redistribute them without permission.

11. Transaction Records and Retention

In accordance with applicable Indian financial and tax regulations, including the Payment Aggregator Guidelines issued by the Reserve Bank of India and the Income Tax Act, 1961, CLUTCHDIN is required to retain records of all payment transactions for a period of 10 (ten) years from the date of each transaction.

This retention applies to records such as order IDs, payment IDs, transaction amounts, subscription history, and related payment metadata. These records are retained even if you delete your account, as required by law. Personal data within these records is protected in accordance with our Privacy Policy.

12. Data Security and Breach Notification

We implement reasonable technical and organizational measures to protect user data, including HTTPS encryption, Firebase Authentication, and Firestore security rules. All payment processing is handled by our PCI-DSS compliant payment partner; CLUTCHDIN does not store card or payment instrument credentials on its own servers.

If we become aware of any actual or suspected data security breach affecting user data, we will (i) investigate and remediate promptly, (ii) notify affected users without undue delay, and (iii) notify our payment partner within 24 (twenty-four) hours of detection, as required by applicable law and payment aggregator guidelines.

13. Grievance Redressal

In accordance with applicable Indian laws including the Information Technology Rules, 2021 and the Promotion and Regulation of Online Gaming Rules, 2026, CLUTCHDIN has appointed a Grievance Officer to address user complaints and concerns. The Grievance Officer's name, contact details, and escalation process are published on our Contact page.

All customer complaints and queries — including those related to payments, refunds, and account issues — are acknowledged within 48 hours and resolved within 4 business days (D+4) of receipt, in line with the timelines required by our payment partner guidelines. If you are not satisfied with our resolution, you may escalate the matter to the Online Gaming Authority of India within 30 days, as per applicable law.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after an update means you accept the revised Terms. Significant changes will be communicated through the Service.

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.