Contact Us
Questions, feedback, or need help? Reach out through any of the channels below.
Business Information
Business Name
CLUTCHDIN
Registered Address
16-9-681/5, Old Malakpet, Water Tank Road,
Hyderabad, Telangana 500036, India
Hyderabad, Telangana 500036, India
Email
clutchdin@gmail.com
Phone
+91 76720 20281
Support Hours
Monday – Saturday, 10:00 AM – 6:00 PM IST
Customer Support
General Enquiries
clutchdin@gmail.com
Refund Requests
Email clutchdin@gmail.com
with your Order ID and reason. See our
Refund Policy for details.
Bug Reports
Submit via More → Report Bug in the app, or
email us at clutchdin@gmail.com.
Suggestions & Complaints
Submit via More → Suggestion or
More → Complaint in the app.
Grievance Officer
In accordance with the Information Technology Rules, 2021 and the Promotion and Regulation of Online Gaming Rules, 2026, the name and contact details of the Grievance Officer are provided below for user complaints and escalation.
Grievance Officer
SHAIK ZIA UL HASAN TAHA
Email
clutchdin@gmail.com
Phone
+91 76720 20281
Address
16-9-681/5, Old Malakpet, Water Tank Road,
Hyderabad, Telangana 500036, India
Hyderabad, Telangana 500036, India
Response Time
Acknowledged within 48 hours · Resolved within
4 business days (D+4)
Complaint Resolution
All customer complaints and queries — including those related to payments, refunds, subscriptions, account issues, and privacy — are handled under the following timelines:
- Acknowledgment of receipt within 48 hours.
- Resolution of standard complaints within 4 business days (D+4).
- Complex cases requiring coordination with our payment partner or other third-party service providers may take longer; you will be kept informed of the progress.
- If you are not satisfied with our resolution, you may escalate the matter to the Grievance Officer at the contact details listed above.
- If still unsatisfied, you may escalate to the Online Gaming Authority of India or the appropriate regulatory authority as per applicable law within 30 days.
Payment-related issues: If you have a payment-related complaint
(failed transaction, unauthorized charge, refund status), please include your
Order ID and the transaction date in your message. This helps us
trace the payment with our payment partner quickly. See our
Refund Policy and
Cancellation Policy for full details.
CLUTCHDIN is a sole proprietorship operated by SHAIK ZIA UL HASAN TAHA.
All prices are in Indian Rupees (₹). Payments are processed by our authorised payment gateway partner.
About Terms Privacy Refund Policy Cancellation Policy
All prices are in Indian Rupees (₹). Payments are processed by our authorised payment gateway partner.
About Terms Privacy Refund Policy Cancellation Policy