Cancellation Policy

This Cancellation Policy ("Policy") explains how you can cancel your CLUTCHDIN membership and match bookings, and what happens when you do. It applies to all users of CLUTCHDIN, a BGMI scrim management platform available at clutchdin.in.

This Policy should be read together with our Terms of Service, Privacy Policy, Refund Policy, and Contact Information, all of which are incorporated herein by reference.

"Cancellation" in this Policy refers to ending your paid membership or releasing a match slot. It is separate from account deletion, which is covered under Terms of Service and processed via the Settings page.

1. Membership Cancellation

You may cancel your CLUTCHDIN membership at any time. There is no minimum commitment period, and cancelling is entirely self-service — you do not need to email us or contact support to cancel.

Memberships are prepaid and non-renewing. Each plan is purchased for a fixed 30-day period, and does not auto-renew. Cancelling therefore stops the membership from being available for the next period — it does not stop any scheduled charge, because no subsequent charge is scheduled.

2. How to Cancel Your Membership

To cancel your membership:

• Open the Settings page from the More menu.
• Find the Membership card.
• Tap Cancel Membership and confirm the prompt.

Once cancelled, your membership status will show as "Cancelled" in the Settings page. You will also receive an in-app notification confirming the cancellation.

3. Effect of Membership Cancellation

• Access continues until the end of your current period. You keep all membership benefits — daily booking allowance, ad-free experience (if applicable), and match access — until the expiry date shown in your Settings.
• No new bookings beyond expiry. After your current period ends, you will not be able to book new matches until you purchase a new membership.
• Existing bookings are not affected. Any matches you have already booked will remain valid until played or cancelled in accordance with the booking rules below.
• No refund is issued for the current period. Because your access continues until the period ends, cancelling does not create a right to a refund. See the Refund Policy for the narrow exceptional cases where a refund may be considered.

4. Match Booking Cancellations

Separately from your membership, you may also cancel individual match bookings. Cancelling a booking releases your slot so other players can take it.

• Free cancellation window: You may cancel a match booking any time up to 30 minutes before the match start time, directly from the Booking page.
• Locked window: Cancellation is locked within 30 minutes of the match start time. Once the room credentials are revealed (10 minutes before kickoff), the slot is considered committed and cannot be self-cancelled. If you are unable to attend within the locked window, contact a moderator as soon as possible.
• Effect on your daily limit: A cancelled booking does not count against your plan's daily match allowance, and the slot is returned to the match pool.
• No-show strikes: Failure to attend a match you have booked, without cancelling within the free window, may result in a no-show strike. Accumulating 3 strikes results in a temporary 3-day booking restriction. See below.

5. No-Show Strikes

To keep matches fair for everyone, CLUTCHDIN tracks no-shows:

• Each match you fail to attend, without cancelling within the free window, results in one strike.
• Strikes accumulate. Reaching 3 strikes triggers a 3-day booking restriction, after which the strike counter is reset to zero.
• Strikes older than 60 days are automatically expired and do not count toward a restriction.
• Booking restrictions apply to the account, not the individual match. You cannot book any match while restricted.

6. Refunds on Cancellation

Cancelling a membership or a match booking does not, by itself, entitle you to a refund. Refunds are governed entirely by our Refund Policy, which describes the narrow exceptional cases — such as duplicate payment, unauthorized transaction, or a verified technical failure on our end — in which a refund may be issued at our discretion.

7. Account Deletion vs. Cancellation

Cancelling your membership does not delete your CLUTCHDIN account. Your profile, match history, and notifications remain intact, and you may purchase a new membership at any time in the future.

If you wish to delete your account entirely, you can submit a request from the Settings page. Account deletion requests are reviewed and processed by an admin, and once processed, your profile and related data are removed — except for transaction records, which are retained as required by Indian financial and tax regulations (see Refund Policy, Section on retention).

8. Cancellation Due to Service Discontinuation

If CLUTCHDIN ceases operations permanently, all active memberships are terminated on the date of discontinuation, and affected members become eligible for a pro-rata refund of the unused portion of their subscription period. Details are provided in the Refund Policy.

9. Complaint Resolution Timeline

Cancellation-related queries and complaints are handled under the following timelines, in line with our payment partner guidelines and applicable regulations:

• All cancellation-related queries are acknowledged within 48 hours of receipt.
• Standard requests are resolved within 4 business days (D+4).
• Complex cases may take longer; you will be kept informed of the progress.
• If you are not satisfied with our resolution, you may escalate the matter to our Grievance Officer, and further to the appropriate regulatory authority as per applicable law.

10. Changes to This Policy

We may update this Policy from time to time. Continued use of the Service after an update means you accept the revised Policy. Significant changes will be communicated through the Service.

11. Governing Law

This Policy is governed by the laws of India. Any disputes relating to cancellations shall be subject to the exclusive jurisdiction of the courts of India.